Category: Operations

Case Study: Liverpool Benefits Advice CIC

From Spreadsheet Chaos to Digital Confidence: Transforming a Liverpool Benefits Advice Charity When Covid-19 made face-to-face advice impossible, a Liverpool-based benefits advice CIC faced an existential crisis. Operating on a no-win, no-fee basis with a shoestring budget, the organisation relied on a private Facebook group, a spreadsheet passed between volunteers…

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Case Study: Liverpool Charity for Youth Employability

Transforming a Micro Charity: Digital Modernisation, Organisational Change and Sustainable Impact Context Micro and small socially trading organisations face a distinctive set of challenges. They are expected to deliver meaningful social impact while managing governance, finance, operations, digital systems, marketing and income generation, often with very limited resources and capacity….

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